gentlewoman

Technical Support

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Job Descriptions

• Technical Assistance:

  • Provide on-site technical support to office staff, addressing hardware, software, and network issues.
  • Respond to support requests promptly and efficiently, ensuring minimal disruption to office operations.

• Hardware and Software Maintenance:

  • Install, configure, and maintain office computers, printers, and other peripheral devices.
  • - Perform regular updates and maintenance on office software applications and operating systems.
  • Manage inventory of IT equipment and ensure all devices are in working condition.

• Network Support:

  • Assist in the setup, configuration, and maintenance of office network infrastructure, including routers, switches, and access points.
  • Troubleshoot network connectivity issues and ensure reliable internet access for all office staff.

• Security and Compliance:

  • Implement and maintain IT security measures, including antivirus software, firewalls, and data encryption.
  • Ensure compliance with company policies and procedures related to IT security and data protection.

• Documentation and Reporting:

  • Document all support requests, including issue descriptions, troubleshooting steps, and resolutions.
  • Maintain up-to-date documentation of IT infrastructure, configurations, and procedures.
  • Generate reports on support activities and IT system performance.

Qualifications

• Education:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience:

  • Experience with troubleshooting hardware, software, and network issues.
  • Proficiency in using support ticketing systems and remote support tools.
  • Knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.

• Personal Attributes:

  • Strong problem-solving skills and the ability to think analytically.
  • Excellent communication and interpersonal skills.
  • Strong hands-on interpersonal and communication skills with a creative mindset.
  • Ability to maintain confidentiality in a high-profile and trend-sensitive environment.
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