Customer Service (Online Admin)

Job Descriptions

• Customer Service:

• Provide customer service for the best and happiest experience.
• Resolve customer complaints and issues.

• Order Management:

• Coordinate with relevant branches and warehouses to manage orders for customers.
• Online Channel Management:
• Manage products on online channels - Website, Facebook Shop.

• Campaign Management:

• Prepare for a special campaign.

Qualifications

• Education:

• Bachelor's degree in related field.

• Experience:

• Experience in a customer service environment would be strongly considered.

• Personal Attributes:

• Knowledge of customer service best practices.
• Empathetic and personable call demeanor.
• Excellent writing skills.
• Service-minded and good communication skills.
• Attention to detail, patient, and fast learning.
• Have the ability to solve immediate problems.
• Able to work in flexible hours and able to take pressure.